Refund policy
House of Dale – Returns & Refunds Policy
We offer a 14-day return policy, meaning you have 14 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition as received
- Unworn, unused, and unaltered
- Complete with all original packaging, tags, box, papers, and accompanying documentation
- Accompanied by a valid receipt or proof of purchase
To initiate a return, please contact us at support@hod.com within the 30-day period. Returns must be approved prior to sending the item back. Any items returned without prior approval will not be accepted.
Returns should be sent to:
[INSERT RETURN ADDRESS]
If your return is accepted, we will provide instructions on how and where to send your package.
Condition & Inspection
All returned items will be subject to inspection upon receipt.
A full refund will only be issued if the watch is returned in its original condition, complete with all accompanying items, including (without limitation) its original box, papers, certificates, and documentation.
If the item is found to have been worn, damaged, altered, or is missing any original components, House of Dale reserves the right to:
- Apply a deduction to reflect depreciation in value
- Charge for any necessary refurbishment or restoration
Any depreciation resulting from loss or damage to original paperwork or accessories will be assessed solely by House of Dale, and all decisions shall be final.
Shipping & Liability
Customers are responsible for all return shipping costs and must ensure the item is:
- Fully insured during transit
- Securely packaged
We strongly recommend obtaining proof of postage, as House of Dale cannot be held liable for items lost or damaged during return transit.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will assess the issue promptly and work to resolve it.
Exceptions / Non-Returnable Items
The following items are not eligible for return:
- Custom or personalised products
- Sale items
- Gift cards
- Items that have been worn, used, altered, or resized after delivery
If you are unsure whether your item qualifies, please contact us prior to purchase.
Exchanges
The quickest way to exchange an item is to return the original item (subject to approval) and place a new order once your return has been accepted.
European Union – 14 Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification.
Items must still meet the return conditions outlined above.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, refunds will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or card provider.
If more than 15 business days have passed since your refund was approved, please contact us at support@hod.com